These Terms govern custom wedding playing-card commissions provided by Boardwok LLC d/b/a With A Trace. By submitting a commission request, authorizing a payment method, accepting a commission, approving artwork, or purchasing production, you agree to these Terms and the policies incorporated into them.
1. Eligibility and customer authority
You must be at least 18 years old to place a commission. You may commission a deck for yourself, a couple, or on behalf of a couple if you have authority to provide the materials, instructions, approvals, and payment information you submit.
The person identified as the contracting customer is responsible for the commission. If the purchaser, cardholder, couple, planner, or final approver are different people, you are responsible for making sure the appropriate person has authority to act. We may ask that one person be designated as the final artwork approver.
2. Commission requests are not automatic acceptances
Submitting a request does not mean we have accepted the commission or begun paid work. We review requests for schedule, fit, production feasibility, legal or rights issues, and other business considerations.
Our normal review target is approximately 72 hours, but that is not a guaranteed deadline. If we decline a request, we do not charge the design fee.
3. Editions and standard pricing
Unless a written order confirmation says otherwise, our standard editions are:
- Unveiled: $1,500 design fee, followed by an optional $3,000 production payment.
- Avowed: $2,500 design fee, followed by an optional $5,000 production payment.
Applicable taxes, if any, are additional.
The standard production package includes up to 250 finished decks shipped to one eligible domestic destination. Choosing fewer decks does not reduce the standard package price. Quantities above the standard package, split shipments, non-standard destinations, special finishes, or other custom production changes may require a written quote before the design fee is charged.
Once we accept a commission, the quoted production subtotal is locked through the original wedding date unless you request a change to quantity, scope, physical specifications, shipping destination, or another material term. A substantially postponed wedding may require a new production quote. Taxes may change as required by law.
4. What is in a finished deck
Our standard deck contains 56 cards:
- 52 standard playing-card ranks;
- 2 Jokers; and
- 2 Couple's Choice Cards, which are flexible custom cards that may be used for games, house rules, messages, or another approved purpose.
A standard deck also includes a custom tuck box.
Unveiled and Avowed differ primarily in the breadth of custom illustration and service, not in the underlying physical quality of the finished cards. Exact order details are stated in the written order confirmation and final proof.
5. Physical product specifications
Our standard product is poker-size, approximately 63 x 88 mm, produced on premium black-core, linen-finish playing-card stock with a custom tuck box. Premium finishing is selected to complement the design and may vary by commission.
Exact stock, finish, tuck construction, embellishments, quantity, and other production specifications are confirmed in the order or final proof before production. We may make a reasonable material substitution only when necessary and only after telling you if the change is material to the agreed product.
Because screens and printed materials reproduce color differently, minor color, texture, registration, cutting, or finish variation that falls within normal professional printing tolerances is not automatically a defect.
6. Creative scope
Unveiled
Unveiled includes custom treatment of the four Aces, twelve court cards, Hearts 2-10, two Jokers, card backs, tuck box, and two Couple's Choice Cards. The numbered cards in Diamonds, Clubs, and Spades generally retain traditional pip structures while being styled to belong to the same visual system.
Avowed
Avowed includes individually illustrated treatment across the playing deck, plus the Jokers, card backs, tuck box, and two Couple's Choice Cards. Themes or visual systems may span multiple cards; "individually illustrated" does not require fifty-two unrelated stories.
Avowed also includes priority studio scheduling and founder-led review during the creative process. It does not promise faster third-party manufacturing unless we specifically agree to that in writing.
7. Creative process and approvals
After acceptance and successful payment of the design fee, we may ask for a more detailed story questionnaire, reference images, names, dates, visual preferences, and other information needed to create the deck.
The design fee covers one curated creative direction, representative development work, completion of the edition's agreed artwork, digital proofs, and two formal revision rounds.
We control artistic interpretation, composition, cohesion, and production-aware execution within the agreed brief. References are directional unless we expressly agree to reproduce a specific element exactly.
One designated approver should provide final instructions and approvals. Approval of a proof means approval of that exact version.
8. Feedback and revision rounds
We want the process to be collaborative. Ordinary feedback while work is developing does not automatically consume a revision round. For example, reasonable adjustments at studio checkpoints to keep the work aligned with the approved direction are part of the normal process.
The two formal revision rounds apply after we present a substantially complete proof for consolidated review. Each round means one consolidated set of requested changes from the designated approver.
Corrections of our own mistakes do not consume a revision round. A materially new creative direction, a newly added subject, a changed brief, or other substantial scope change may require a separate quote even if an included revision round remains.
We do not charge for additional scope without first obtaining your approval of the added work and price.
9. Timing and wedding date
We generally require a commission to begin at least 10 weeks before the wedding. We aim to complete creative work early enough that final artwork is approved and released to production no later than 6 weeks before the wedding.
That six-week production runway is intentionally conservative. It is designed to leave meaningful buffer beyond our ordinary production and shipping expectations, not to suggest that six weeks is our expected manufacturing time. Whenever practical, we release approved orders earlier.
Our timing depends on complete customer inputs, timely feedback, final approval, payment, printer capacity, shipping conditions, and other factors. We may accept a shorter schedule only when we expressly agree to it.
When production is purchased, we will provide or confirm the current estimated production and delivery window. If we learn that we cannot ship within a promised or applicable shipment timeframe, we will provide the delay notice, cancellation option, and refund rights required by applicable law.
10. Customer delays and inactivity
We normally request feedback within 7 calendar days. If we do not receive needed feedback, the schedule may move.
We may pause active scheduling after approximately 21 days of inactivity and archive a project after approximately 90 days with reasonable notice. Archiving does not count as artwork approval or production authorization.
A paid design project may generally be restarted within 12 months of acceptance, subject to current scheduling. New work, changed scope, or changed production costs may be quoted separately. The original production price is generally held through the original wedding date, not indefinitely after postponement.
11. Design fee and optional production
The design fee is charged only after we accept the commission and the authorized payment succeeds. We do not begin paid creative work until the design fee is successfully paid.
Manufacturing is optional. Production begins only after:
- you approve the final artwork;
- you affirmatively elect to manufacture;
- you confirm the production amount and applicable taxes; and
- the production payment succeeds.
Choosing not to manufacture does not by itself create a refund of a design fee that has been earned under the Refund and Cancellation Policy.
12. Digital proofs and files
Digital proofs are provided for review and approval. They are not a separate digital-product purchase.
Unless we expressly agree otherwise, the standard commission does not include downloadable high-resolution artwork, editable source files, print-ready production files, or the right to manufacture the deck through another printer.
The physical decks are the standard customer deliverable.
A narrow exception applies if With A Trace completes and receives approval of the artwork, the customer purchases production, and we later become unable to provide materially comparable manufacturing within a timeframe reasonably useful for the wedding. In that exceptional case, the remedy described in the Refund and Cancellation Policy may include production-ready files and a limited outside-manufacturing license.
13. Customer materials and permissions
You retain ownership of materials you provide. You grant us a limited license to use, reproduce, crop, adapt, and process those materials as reasonably necessary to evaluate, design, manufacture, deliver, and support your commission.
You represent that you have the rights and permissions reasonably necessary for the materials you provide and the uses you request, including photographs, artwork, names, likenesses, logos, and images of other people.
If you provide an image of a child, you represent that you are the child's parent or legal guardian or otherwise have appropriate authority for the requested use.
We may refuse material or requests that we reasonably believe are unlawful, infringing, hateful, exploitative, unsafe, or outside the scope of the service.
14. Intellectual property in the commissioned artwork
Except for customer-owned source materials and third-party elements that we do not own, With A Trace retains the intellectual-property rights it actually owns in the commissioned artwork, design system, layouts, templates, and production files.
You receive a perpetual, non-exclusive, non-commercial license to possess, display, photograph, share, and give away the physical decks purchased through your commission for personal and wedding-related purposes.
You do not receive a standard right to commercially exploit the artwork, manufacture it elsewhere, sell reproductions, distribute source files, or create other products from the artwork.
We may reuse general techniques, styles, frameworks, layouts, templates, and non-identifying design elements. We will not intentionally resell or reuse your distinctive personal scenes, likenesses, monogram, or private story as another couple's commissioned content without separate permission.
15. Portfolio and publicity
Purchasing a commission does not automatically give us permission to use your personalized artwork, names, story, photographs, or wedding imagery in public marketing.
Portfolio or advertising use requires a separate optional permission. Declining permission does not change the price or service you receive.
16. Third-party providers
We may use third parties for payment processing, hosting, communications, creative production, printing, shipping, analytics, and other operational functions. We remain responsible to you for our obligations under the commission, subject to these Terms and applicable law.
A third-party manufacturer or carrier is not your contracting party merely because it physically produces or transports the order.
17. Changes, substitutions, and production approval
Before production, you will be shown the final artwork and material order details that require approval. You are responsible for carefully reviewing names, dates, spelling, quantity, shipping information, and other customer-supplied facts.
If a customer-supplied or customer-approved factual error appears exactly as approved, correction or reprinting may be customer-paid. If the manufactured product materially differs from the approved proof or agreed specification because of our error or our production partner's error, we are responsible for an appropriate remedy.
18. Communications
Our normal official communication channels are email and, when available, the customer portal. We may also use phone or text for operational matters if you provide a phone number, but providing a phone number is not consent to marketing text messages.
Routine response times are targets, not service-level guarantees.
19. Refunds, cancellation, shipping, and payment authorization
Our Refund and Cancellation Policy, Shipping and Production Policy, Privacy Policy, and Payment Authorization are incorporated into these Terms.
If an order-specific written confirmation conflicts with a general policy on a commercial detail such as scope, quantity, specifications, or price, the more specific written order term controls for that commission unless applicable law requires otherwise.
20. Limitation of liability
To the fullest extent permitted by law, With A Trace is not liable for indirect, incidental, special, exemplary, or consequential damages, including unrelated wedding expenses, lost opportunities, or emotional-distress damages arising from a commission.
To the fullest extent permitted by law, our aggregate liability arising out of a commission will not exceed the amounts actually paid to us for that affected commission.
These limitations do not apply where applicable law does not allow them, and they do not eliminate remedies expressly promised in our policies.
21. Events outside reasonable control
We are not responsible for delay caused solely by events outside our reasonable control, including severe weather, carrier disruption, customs, labor disruption, material shortage, or widespread service outages, provided that this section does not eliminate any cancellation, delay-notice, refund, or other non-waivable right required by law.
22. Governing law and disputes
Before filing a claim, we encourage the parties to try in good faith to resolve the issue by email for approximately 30 days when practical.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Subject to any non-waivable right to another forum, disputes may be brought in the state or federal courts serving Dallas County, Texas.
These Terms do not require mandatory arbitration and do not waive any class-action right that cannot lawfully be waived.
23. Changes to these Terms
We may update these Terms for future commissions. A later version does not retroactively change an already accepted commission unless both sides agree or applicable law requires the change.
We preserve the terms applicable to an accepted commission through our business records.
24. Contact
Boardwok LLC d/b/a With A Trace
Dallas, Texas, USA
Email: hello@withatrace.com
Website: withatrace.com